Navigating Difficult Conversations
Total Credits: 1 including 1 Personnel/Human Resources - Non-technical
- Average Rating:
- 196
- Categories:
- ACPEN Industry Institute | Personal Development
- Faculty:
- Jill Schiefelbein
- Course Levels:
- Basic
- Duration:
- 1 Hour
- License:
Description
Being a leader often requires having difficult conversations and negotiating the boundaries of relationships and organizational needs. Navigating conversations where one person wants another to change behavior can be quite tricky. How do you do this in the most effective way, without making it personal, and in a way that results in direct results? In this session, we'll uncover a handful of strategies to drive results with your communication.
Basic Course Information
Learning Objectives- How to keep feedback discussions from getting heated or personal
- Strategies for communicating your position without coming across as confrontational
- Common reasons communication fails, and how to avoid them
- How to create and organize messages for maximum persuasive impact
Major Subjects
- Communication
- Relationship Management
- Leadership & Navigation
Handouts
| Important CPE Credit Information_READ BEFORE WEBCAST UPDATED (0.47 MB) | Available after Purchase | ||
| ACPEN 9_10 Navigating Difficult Conversations (100.1 MB) | 28 Pages | Available after Purchase |
| Navigating Difficult Conversations_Q&A (13.6 KB) | Available after Purchase | ||
Faculty
Jill Schiefelbein Related Seminars and Products
Dr. Jill Schiefelbein helps businesses humanize automation.
Thriving at the intersections of communication, education, and technology, Dr. Jill is an international keynote speaker, trainer, and consultant working with companies from small brick-and-mortar storefronts to Fortune 500 organizations.
University faculty-turned-entrepreneur, she’s an award-winning business owner, author, and recovering academic. She taught business communication at Arizona State University for 11 years, analyzed terrorist documents to provide counter-terrorism messaging strategies to the military, and was a pioneer in the digital education space.
Now, Dr. Jill is a leading researcher and consultant in the space of synthetic media, particularly around using hyper-realistic avatars to communicate. She serves as an adjunct professor in the doctoral program at the Muma College of Business at the University of South Florida, teaching business analytics, generative AI strategy, and examining the future of business communication.
She's the Chief Experience Officer and Partner at Render, a start-up specializing in creating digital likeness solutions and providing integrated generative AI services. And the host of the Humanize Automation podcast.
The author of four books, her latest, Effective Business Communication For Dummies, was released through Wiley in fall 2024.
Additional Info
Basic Course Information
Prerequisites NoneAdvanced Preparation None
Course Developer Jill Schiefelbein
Designed For Anyone
Yellow Book No
Original Recording Date 09/10/18
Date Added to Catalog 09/06/2018
Additional Information
Instructional Delivery Method Group Internet BasedComplaint Resolution Policy Please contact Anne Taylor for any complaints. anne.taylor@acpen.com, (972-377-8199).
Official Registry Statement
Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org
Refund/Cancellation Policy Please contact the ACPEN help desk 1-877-602-9877 or help@acpen.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.
Course Registration Requirements Online Registration
Promo Video
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